Regular cleaning:

✔ Clean moldings and woodwork
✔ Polish mirrors
✔ Dust lamps and lampshades
✔ Make beds
✔ Change bed linens (if provided)
✔ Dust and wipe down furniture
✔ Clean floors and stairs (dust and mop if mop is available)
✔ Wash dirty dishes and/or run dishwasher (if applicable)
✔ Wipe top of refrigerator (if accessible)
✔ Clean Microwave Oven
✔ Clean and wipe sink
✔ Clean tub/shower and tiles
✔ Wipe all bathroom counters and fixtures
✔ Organizing of messy items by client requirements

Extra services:

✔ Fridges
✔ Kitchen Cabinets
✔ Ovens
✔ General deep cleaning
✔ Terrace
✔ Balcony
✔ Window insides
✔ Balcony windows
✔ Terrace windows

Cleaners that are using Rozie are tested and completely verified independent service providers. Each of them has passed all the necessary requirements for providing the best quality work, and we strictly monitor their service performance to ensure they maintain top-notch quality.

Your home deserves extra peace of mind. Eligible Rozie cleanings include Trust & Support protection for accidental physical damage caused directly by a cleaner during the booked service, with liability cover that may apply up to €1,000,000 per occurrence.

If something happens, report it promptly with photos and details, and Rozie will guide you through the review process.

Terms, exclusions, evidence requirements and reporting timeframes apply.

Read Cover Terms

Yes! Rozie allows you to tailor your cleaning experience based on your specific needs. You can add more services for items like:

✔ Fridges
✔ Kitchen Cabinets
✔ Ovens
✔ Deep cleaning
✔ Terrace
✔ Balcony
✔ Window insides
✔ Balcony windows
✔ Terrace windows

Simply select these options while booking, and your cleaner will be prepared accordingly. 

Deep cleaning involves a thorough cleaning of the entire property, typically done once a month or every few months. It goes beyond regular cleaning, which is usually performed weekly to maintain cleanliness. Deep cleaning focuses on removing built-up dirt, stains, and grime, whereas regular cleaning helps keep the space tidy and in good condition. If you want the fridge, oven, windows, or balconies/terraces cleaned, you must select these as extras, as they are not included in standard deep or regular cleaning services. This also applies to the windows of balconies and terraces.

Booking a cleaning service on Rozie is quick and easy:

1. Download the Rozie App from the App Store or Google Play.
2. Select your home type and the services you need.
3. Choose a date and time that suits you.
4. Select your cleaner.
5. Confirm your booking and make the payment securely within the app.
6. A professional cleaner will arrive at your location at the scheduled time.

Your safety is our priority. All cleaners on Rozie undergo:
✔ Background checks
✔ Identity verification
✔ Professional experience evaluation
✔ Customer ratings & reviews

After every service, you can rate and review your cleaner to help maintain high-quality standards.

You can cancel or reschedule your booking by following these rules:

For Requests created more than 24 hours before the scheduled time:
• Cancel without fee: More than 24 hours before the scheduled time.
• Cancel with fee: If canceled less than 24 hours before the scheduled time, 50% of the total cleaning service cost will be charged.

For Requests created less than 24 hours but more than 4 hours before the scheduled time:
• Cancel without fee: Within 60 minutes after the request is created.
• Cancel with fee: If canceled after 60 minutes, 50% of the total cleaning service cost will be charged.

For Requests created less than 4 hours before the scheduled time:
• Cancel without fee: Within 15 minutes after the request is created.
• Cancel with fee: If canceled after 15 minutes, 50% of the total cleaning service cost will be charged.

Cancel after the scheduled time:
• Cancel without fee: More than 12 hours after the scheduled time.
• Cancel with fee: If canceled within 12 hours after the scheduled time, 50% of the total cleaning service cost will be charged.