Requirements for providing Cleaning Services

1. Cleaning of the living room

The sequence for the performed actions:

1. Gather client’s belongings, clothes, which will interfere with cleaning works and order in according procedure
2. Gather the dirty dishes, empty the ashtray, garbage cans
3. Make the bed, if necessary
4. Sweep the dust from soft furniture, drawers, wardrobes, inside of the door, heaters, window aisles etc. Surfaces
5. Vacuum the floor with vacuum cleaner, if it is expected in the order, or sweep the floor with a broom☜(16)
6. Sweep the dust from all horizontal and vertical surfaces and items by using wet cloth or sponge
7. Use appropriate washing agent, if any of the surfaces need additional cleaning
8. Clean mirrors with appropriate glass surface cleaning agent and napkin
9. Wash the floor and pay attention to skirting boards, those are to be washed as well

More detailed description of the actions:

1. Wash the floor and pay attention to skirting boards, those are to be washed as well
2. Client’s belongings – during the inspection of premises, clarify, where to put the items, which could possibly interfere with cleaning (for example, books, make up, toys, clothing). If there is no option in finding it out from the client – gather these items and carefully put them together in groups, hang clothes on the backrest of a chair or fold them accordingly and leave in one place, for example, on a chair. Don’t put clothes in closed closets, drawers or shelves, don’t order the items in cupboards and other closed type furniture. ☜(17)
3. Gather the dirty dishes and bring them to the kitchen, those you will watch together with others, when you will perform kitchen cleaning, empty the ashtray and garbage cans, ashtray is necessary to be washed (if it is possible) and in the garbage cans, new garbage bag is placed, if, in them, garbage is collected in bags. Ashtray and garbage can content is put in garbage bags, it is tied and placed in the corridor. You will take out the garbage at the end of your cleaning, along with garbage from other rooms.
4. Make the bed with an existing sheet and blanket. Additionally, if the client has left new bed linen on bed or indicated where one can be found, perform the change and make the bed with new bed linen after finishing cleaning in the room.
5. Dry cleaning – sweeping of dust. For soft furniture you can use a vacuum cleaner with a special furniture nozzle, either using your or client’s vacuum cleaner, if such is indicated in the order. You can also use a napkin to clean surfaces of soft furniture, pay attention to furniture folding places, usually a lot of dirt is collected there. For the rest of the surfaces use a dust broom or napkin, use a heater cleaning broom, if necessary.
6. Dry cleaning – floors. After the dust has been cleaned from all surfaces above the ground, it is time to collect them – for this purpose use your or clients vacuum cleaner, if it was mentioned in the order, but, if the vacuum cleaner is not to be used, you can gather all dirt with a broom and collect it with a dustpan. Carpet needs to be vacuumed if it is indicated in the order, if not, then the surface of the carpet should be sweeped with a broom or sponge, clean under the carpet, but, if the carpet is too big to be moves, for example, is located under the furniture, which cannot be moved, then clean the dirt under the corners and sides of the carpet. If the vacuum cleaner vacuums the carpet or floor poorly, check the garbage container or bag, probably, it is filled with dirt and it needs to be emptied. Garbage after dry cleaning must be put in a bag, which is located in the corridor.
7. Wet cleaning – pour water into the bucket, add appropriate amounts of universal washing agent and start wet cleaning of surfaces, use cloth, towel, sponge, which you regularly rinse in the prepared universal cleaning agent.

• Sweep all horizontal and vertical surfaces (cupboards, tables, other furniture and surfaces)
• Sweep the table and lamps, remember, the lamps must be turned off, if possible, take them out from the socket as well, if not, use dry napkin
• Sweep other items and sweep the dust underneath them, be careful, estimate how fragile the item is and after cleaning place it back where it was.
• Sweep the dust from audio and video technology, be careful when cleaning TV and other screens, and electric gadgets, which are in the sockets- they mustn’t be cleaned with a wet napkin, use dry napkin and be careful not to press buttons, which could readjust the gadgets, clean the wires as well, don’t use strength to clean dirt from screens, you can damage screen, don’t remove TV and audio gadgets from sockets, not to rearrange settings
• Clean switches and sockets, use only dry napkins
• Clean windowsill
• Clean heater surface, which you can get to and heating pipes
• Clean doors from both sides, handles, the top of the doors, frame and aisles

1. Use either of the effective cleaning agents, if there are long lasting stains on the surfaces, such stains which cannot be cleaned with universal cleaning agent, read the instruction of use carefully, in order to determine, whether such agent can be used for the specific surface, however, these cases in the living room are seldom, practically all stains can be cleaned with universal cleaning agent. ☜(18)

1. For cleaning mirror surfaces use a glass cleaning agent and clean napkin, after cleaning with a cleaning agent, sweep it with a clean and dry napkin, until it is dry and stainless, if necessary, repeat. ☜(19) For cleaning of mirrors and glass surfaces use different cloths and napkins for washing and sweeping ☜(20)
2. Prepare a new washing liquid in the bucket, using floor cleaning agent, put a cloth in there and clean all skirting boards, after that, take squeegee pug, put it in the bucket and wash all floors in reachable area, under the beds, if they are not closed, as well, pay attention to corners of the room and area around furniture. After washing the floor, exchange the water and wash skirting boards and the floor again with fresh water, without a cleaning agent. If the floor is especially dirty, you can moisten the floor before doing the first floor wash, with clean water.

Remember, after finishing the washing of floors, the dirty water is to be poured and bucket as well as the used equipment needs to be rinsed.

Additional information:
If there are multiple rooms, follow these directions in each of the rooms and do the cleaning in either of the rooms separately, don’t clean multiple rooms at once, it will lead to mistakes and the cleaning won’t happen faster. ☜(21)
Don’t move heavy furniture items, light furniture items after cleaning should be placed back into their places.
Don’t put cleaning agents and wet napkins on client’s furniture, they can spill and damage surfaces, if the agent is not going to be used any longer, close it and put it in your equipment bag, cloths should be rinsed, put in plastic bag and also, placed in the equipment bag.
Sponges, cloths and other equipment, after use, must be rinsed in the bucket and the dirty water is poured in the toilet bowl, don’t pour the water in the sink or anywhere else, it can cause a water drainage dam!
☜(22)

1. Cleaning of kitchen

Action sequence:

1. Gather client’s belongings, which could interfere with cleaning works and arrange in appropriate order
2. Gather the dirty dishes, put them in the sink or next to it
3. Empty the garbage can
4. Clean the dust from all kitchen furniture items, gadgets and other surfaces
5. Vacuum the floor with a vacuum cleaner, if it is mentioned in the order, or sweep the floor with a broom
6. Wash dirt and dust by using wet cloth or sponge and appropriate cleaning agent, from all surfaces, items and gadgets
7. Wash the dishes
8. Clean the mirrors and glass surfaces with appropriate glass surface cleaning agent and a napkin
9. Wash the floor and pay attention to skirting boards, those are to be washed too

More detailed description:

1. Client’s belongings – gather client’s belongings and arrange them in appropriate order, if necessary, clarify from the client, what to do with the items found in the kitchen, for example, food leftovers. It is advised to do it during inspection of premises. Don’t put the items in closed cupboards, shelves and drawers, don’t arrange them in closets or other closed furniture, unless the client has asked to do so.
2. Gather the dirty dishes – food leftovers from the dishes are places in the garbage can, gather all dirty dishes, which will be necessary to wash, in the sink or next to it, you can wash the dishes now, but, if they don’t have a special drying place, don’t wash them until you have performed surface cleaning and wet cleaning, if you leave the dishes to dry on the kitchen surface, dust can cover them and the dishes will interfere you to execute wet cleaning for surfaces.
3. Empty the garbage can, tie the garbage bag, if necessary, rinse and sweep the garbage can (it must be dry), clean also the inside of the garbage can and place a new garbage bag inside, put the can back to its place. If the client sorts garbage – respect the order and make sure that the sorted garbage doesn’t wind up in the same bag, ask the client about the garbage sorting order, if something is unsure.
4. Dry cleaning – dust sweeping. Sweep the dust from kitchen furniture and surfaces, shelves and cupboards, table surfaces, chairs, kitchen surface, kitchen technique and gadgets, top of doors, heaters, window frames and other surfaces, use dust broom or napkin for cleaning, for heater cleaning use heater cleaning broom, if necessary
5. Dry cleaning – floors. After the dust has been cleaned from all surfaces above the ground, it is time to collect them – for this purpose use your or clients vacuum cleaner, if it was mentioned in the order, but, if the vacuum cleaner is not to be used, you can gather all dirt with a broom and collect it with a dustpan. Garbage should be put in the garbage bag, which is located in the corridor.
6. Wet cleaning – pour warm water into the bucket, add appropriate amounts of universal washing agent and start wet cleaning of surfaces, use cloth, towel, sponge, which regularly rinse in the prepared universal washing agent. Clean all horizontal and vertical surfaces (including surfaces of gadgets):

• Cupboards, chairs, tables, shelves, kitchen work surfaces and handles, other furniture surfaces
• Fridge from the outside
• Top, side and front of stove surface
• Kettle, toaster, coffee machine and other gadgets (only from outside), microwave also from inside, if the client asks you to do so. Remember, when cleaning the inside of a microwave, only new cloths, sponges and napkins are used!
• Air extractor surface (no need to take out the filter and wash)
• Wall and gadget lighting bodies
• Items in open shelves and under them, be careful, estimate, how fragile the item is and if you moved it, place it back after cleaning
• Audio and video gadgets, be careful when cleaning TV or other screens and electric gadgets, which are connected with electricity – they cannot be cleaned with a wet napkin, use only dry napkin and watch out not to press any buttons, in order not to irregulate the gadgets, clean the wires, don’t use strength to clean dirt on screens, it can damage the screen, don’t power off TV or other audio gadgets from electricity in order not to alter settings
• Switches and sockets – use only dry napkins
• Windowsills
• Heater surfaces, heater pipes
• Doors from both sides, top of the doors, frame and aisles☜(23)

Important:

• After the surfaces are dry, check, if they are clean and no residues are left, clean the surfaces from up to down, after wet cleaning, the surfaces should be practically dry.
• Use either of effective cleaning agents, if there are long lasting stains on the surface, which cannot be removed with universal cleaning agent, read the instruction of use carefully to determine, whether the agent will be appropriate for the particular surface, these cases can occur frequently in the kitchen, usually they are connected with organic dirt (grease, food stains, burnt) and the most efficient agents to be used are basic. ☜(24) For cleaning surface of the stove and air extractor usually use of special cleaning agents is advised because these surfaces are often greasy. The surface and rings of the gas stove must be washed, you can use a special cleaning agent and sponges with an abrasive side. Most important is not to forget to read the instruction, whether the agent is suitable for the particular surface.
• For long lasting dirt you can use cleaning sponges with an abrasive side, but don’t damage the surface. If the dirt on the surface are strongly dried and it is not possible to clean them with special cleaning agents, it is acceptable to scratch them with special plastic scratcher, but it must be done very carefully, in order not to scratch surfaces, it can be done only as en exception and via agreement of the client. More appropriate solution would be to tell the client that this surface cannot be cleaned, and by adding more strength to the scratching – the surface will be damaged. Remember, after wet cleaning of the surfaces, the dirty water must be poured out, bucket and equipment rinsed.

1. Wash the dishes, use your dish washing agent and a new dish washing sponge, except if the client wants you to use his/her equipment for dish washing, dishes are placed to dry, so that the extra water from them can easily leak. Especially dirty, dry dishes are advised to first be put into warm water, before washing. ☜(25) Start washing the less dirty dishes and continue with more dirty. After washing the dishes, wash the tap in the kitchen and the sink with the appropriate cleaning agent for sink and tap cleaning.
2. For cleaning mirror surfaces use a glass cleaning agent and a clean napkin, after cleaning the mirror with a cleaning agent, wipe it with a clean and dry napkin, until it is dry and stainless, in case of necessity, you can repeat the actions. For mirror and glass surface cleaning and wiping different cloths and napkins must be used.
3. Prepare a new cleaning liquid in the bucket, using floor cleaning agent, moisten the cloth in it and clean all skirting boards, after that, moisten the washing mop and wash the floors in all reachable places, where the floor is visible, pay attention to the corners of the room and area near kitchen furniture. After that, when you have washed all the floor, change the water and wash the skirting boards and the floor for the second time with clean water. If the floor is especially dirty you can moisten it before doing the first cleaning, by using clear water and washing mop.

Remember, after washing floors, dirty water should be poured and bucket, as well as the cleaning equipment – rinsed!

Additional information
If the surfaces are extremely dirty, they are necessary to be moistened and worked on with appropriate cleaning agents before the start of wet cleaning, however, respect the maximum amount of time, which is intended, so the agent doesn’t dry and damage the surface.
Furniture and other items on the table and in the cupboards after cleaning are to be put back into their places.
Sponges, cloths and other equipment after use must be rinsed in the bucket, dirty water from the bucket is to be poured in the toilet bowl, don’t pour it in the sink or elsewhere, it can cause a water drainage dam!

1. Cleaning of balcony and terrace

Sequence of actions:

1. Gather client’s belongings, which could interfere with cleaning works, arrange them in appropriate order
2. Gather the dirty dishes, garbage, empty the ashtray
3. Order chairs, furniture
4. Clean dust from furniture, doors, window and door frames etc. surfaces
5. Vacuum the floor with a vacuum cleaner, if it is expected to be done in this order, or sweep the floor with a broom
6. Clean the durst from all horizontal and vertical surfaces, items using wet cloth or sponge
7. Use appropriate cleaning agent, if any of the surfaces need extra cleaning
8. Clean the glass surfaces (except windows) with glass cleaning agent and a napkin
9. Wash the floor

More detailed description:

1. Client’s belongings – during the inspection of premises, clarify, where to put the items, which could interfere with cleaning (for example, food leftovers, clothing), if the client isn’t at the spot, take the items and carefully gather them together in groups, hang the clothes on the chair backrest or fold and leave accordingly, for example, on the chair. Don’t touch the items, if they are left on the balcony or terrace for safe keeping, you don’t have to move them or clean under or behind them. ☜(26; 27)
2. Gather the dirty dishes and bring them to the kitchen, those you will watch together with others, when you will perform kitchen cleaning, empty the ashtray and garbage cans, ashtray is necessary to be washed (if it is possible) and in the garbage cans, new garbage bag is placed, if, in them, garbage is collected in bags. Ashtray and garbage can content is put in garbage bags, it is tied and placed in the corridor. You will take out the garbage at the end of your cleaning, along with garbage from other rooms.
3. Order the furniture on the terrace or balcony
4. Dry cleaning – dust sweeping. Using the dust broom or a napkin, clear all dust from the surfaces.
5. Dry cleaning – floors. After the dust has been cleaned from all surfaces above the ground, it is time to collect them – for this purpose use your or clients vacuum cleaner, if it was mentioned in the order, but, if the vacuum cleaner is not to be used, you can gather all dirt with a broom and collect it with a dustpan. Garbage should be put in the garbage bag, which is located in the corridor.
6. Wet cleaning – pour water into the bucket, add appropriate amounts of universal washing agent and start wet cleaning of surfaces, use cloth, towel, sponge, which you regularly rinse in the prepared universal cleaning agent.

• Sweep all horizontal and vertical surfaces (tables, other furniture and surfaces)
• Sweep the lighting gadgets
• Clean switches and sockets, use only dry napkins
• Clean windowsill and rails
• Clean doors from both sides, handles, the top of the doors, frame and aisles

1. Use either of the effective cleaning agents, if there are long lasting stains on the surfaces, such stains which cannot be cleaned with universal cleaning agent, read the instruction of use carefully, in order to determine, whether such agent can be used for the specific surface, however, these cases in the living room are seldom, practically all stains can be cleaned with universal cleaning agent.

Remember, after wet cleaning of the surfaces, the empty water needs to be poured out and equipment- rinsed!

1. For glass surface cleaning use a glass cleaning agent and clean napkin, after cleaning the glass surface with the cleaning agent, wipe it with a clean, dry napkin, until it is dry and stainless, in case of necessity – repeat the actions. For cleaning and wiping of glass surfaces different cloths and napkins need to be used.
2. Prepare a new cleaning liquid in the bucket, using a floor cleaning agent, moisten the cloth in it and wash the floors in all reachable places, where the floor is visible, including under the table and chairs. After that, when you have washed all floor, change the water and the floor for the second time with clean water

Remember, after washing floors, dirty water should be poured and bucket, as well as the cleaning equipment – rinsed!

Additional information :
The cleaning of the terrace or balcony is done before cleaning the room from which one might get to the balcony or terrace. It will not be correct, if, to clean the balcony or terrace, you have to walk through the already cleaned room! ☜(28)
Don’t move furniture, which are put there for safe keeping, for example, bicycles, boxes, bags, car tires etc.

1. Cleaning of the bathroom

Sequence of actions:

1. Gather client’s belongings, clothes, make up, hygiene items, towels and arrange in appropriate order
2. Empty the trash bin
3. Thoroughly shake the rugs
4. Clean the dust
5. Vacuum the floor and rugs with vacuum cleaner, if it is expected in the order, or sweep the floor with broom
6. Using wet cloth or sponge and universal cleaning agent, clear all horizontal and vertical surfaces and items
7. Using appropriate cleaning agent, wash the plumbing items
8. Clear the mirrors with appropriate glass surface cleaning agent and napkin
9. Wash the floor

More detailed description:

1. Client’s belongings – gather and arrange client’s make up, tooth brushes, toothpaste and other items, if they are not into their expected places. Towels are arranged on the hangers or folded and placed in an appropriate place, clothing is gathered and folded, don’t put items in closed closets or shelves on drawers and don’t put them in the washing machine, unless the client asked you to do so.
2. Empty the trash cans and put in a new trash bag, if the garbage is collected in bags. Garbage is put in the bag, tied and placed in the corridor. You will take out the garbage when you finish cleaning.
3. Shake the rugs, clean their surface with a cloth, if you don’t you vacuum cleaner. Roll the rug and place it in the corridor, so it doesn’t bother you to do the cleaning.
4. Dry cleaning – dusting. For dusting you can use a dust broom or a napkin. Clean dust from shelves, cupboards, door tops, heaters, towel dryer, window aisles and other surfaces.
5. Dry cleaning – floors. Collect all dust, dirt, hair etc. from the floor surface – for this purpose use your or clients vacuum cleaner, if it was mentioned in the order, but, if the vacuum cleaner is not to be used, you can gather all dirt with a broom and collect it with a dustpan. Garbage should be put in the garbage bag, which is located in the corridor.
6. Wet cleaning – pour water into the bucket, add appropriate amounts of universal washing agent and start wet cleaning of surfaces, use cloth, towel, sponge, which you regularly rinse in the prepared universal cleaning agent.

• Sweep all horizontal and vertical surfaces (cupboards, tables, other furniture and surfaces)
• Sweep the tiled surfaces on the walls, next to the sink, bath, if there are tiled surfaces in the room, they must be cleaned during wet cleaning with an extended arm in reachable height, in case of necessity, you can use special tile cleaning agents
• Clean the light bodies, except ceiling lamp and hairdryer (for this purpose use dry napkin) table and lamps, remember, the lamps must be turned off, if possible, take them out from the socket as well, if not, use dry napkin
• Clean other items, toothbrush holder, soap container, makeup containers, hangers and sweep the dust under them, after cleaning you place them back
• Clean switches and sockets, use only dry napkins
• Clean windowsill
• Clean heater surface, which you can get to and heating pipes
• Clean doors from both sides, handles, the top of the doors, frame and aisles

Remember that after the wet cleaning of surfaces, water is poured and equipment- rinsed!

1. Use appropriate cleaning agents and clean plumbing surfaces – inside of the bath, shower walls, doors, sink, bidet, taps, shower head and holder. Read the use of instruction carefully to determine whether the cleaning agent is used for the specific surface cleaning, for long lasting dirt on ceramic surfaces you can use washing sponges with an abrasive side and solid brush, but don’t damage the surfaces! ☜(29, 30)

Be careful of using too strong cleaning agents on taps and other metal surfaces – make sure that the agent is appropriate for chromed surface cleaning and follow the directions of use. ☜(31) If the walls of the shower are tiled, you need to clean them with an appropriate tile cleaning agent, because they are likely to be covered in limestone, soap and other residue. Shower walls and doors, if they are from glass, can be washed with a cleaning agent and if necessary, wiped with dry cloth, similar as with glass surfaces – first, before wiping they must be dry, then you can ensure whether they are cleaned correctly, if necessary, carry out another washing and cleaning. Be careful of acrylic baths and shower pallets, they are not durable for strong chemical agents, make sure that the agent is used for these surfaces specifically, and, if necessary, lessen the time the agent is used.

1. For cleaning of mirror surface, use mirror cleaning agent and clean napkin, after cleaning the mirror with the agent, wipe it with a clean and dry napkin, until it is dry and stainless, in case of necessity – repeat the actions. For cleaning and wiping of glass surfaces different cloths and napkins need to be used.
2. Prepare a new cleaning liquid in the bucket, using a floor cleaning agent, moisten the cloth in it and wash the floors in all reachable places, where the floor is visible, especially near furniture. After that, when you have washed all the floors, change the water and wash the floor for the second time with clean water. Place the rugs back.

Remember, after washing floors, dirty water should be poured and bucket, as well as the cleaning equipment – rinsed! ☜(32, 33, 34)

Additional information:
Sponges, used in the bathroom, cannot be used in any other room (except toilet and bathroom), throw them away or, if they are reusable, rinse them, put them in a bag and in your equipment bag, upon arriving home, you must place them in the washing machine in high temperature regime and must be dried.
☜(35) You will be able to use them only for plumbing cleaning.
Choose a particular colour of clothes, sponges, which you will use for the plumbing system, in order not to confuse them!
Sponges and cloths, used for cleaning of bidet and toilet bowl, are not used repeatedly, throw them in the garbage right after use! ☜(36) For cleaning of bidet and toilet bowl you can use previously used sponge or cloth .☜(37)
Dirty water from the bucket is poured in the toilet bowl, not in the sinks or elsewhere. It can cause water drainage dam,
Pay attention to tile seams, but if they are extremely dirty, without special equipment you will not be able to clean them and it is not in your work duties.
If the baths, sinks or other surfaces are covered with thick rust or limestone, you won’t be able to clean them completely – explain that to the client when transferring the work.

1. Cleaning of the toilet space

If the toilet and bathroom is combined, then the cleaning of the room is done according to the bathroom cleaning plan and toilet bowl is washed together with the rest of the plumbing. If the toilet is separate, then for cleaning you must use the description below.
Sequence of actions:

1. Gather client’s belongings, clothes, make up, hygiene items, towels and arrange in appropriate order
2. Empty the trash bin
3. Thoroughly shake the rugs
4. Clean the dust
5. Vacuum the floor and rugs with vacuum cleaner, if it is expected in the order, or sweep the floor with broom
6. Using wet cloth or sponge and universal cleaning agent, clear all horizontal and vertical surfaces and items
7. Using appropriate cleaning agent, wash the plumbing items
8. Clear the mirrors with appropriate glass surface cleaning agent and napkin
9. Wash the floor

More detailed description:

1. Client’s belongings – gather and arrange client’s hygiene tools. Towels are arranged on the hangers or folded and placed in an appropriate place, clothing is gathered and folded, don’t put items in closed closets or shelves on drawers and don’t put them in the washing machine, unless the client asked you to do so.
2. Empty the trash cans and put in a new trash bag, if the garbage is collected in bags. Garbage is put in the bag, tied and placed in the corridor. You will take out the garbage when you finish cleaning.
3. Shake the rugs, clean their surface with a cloth, if you don’t you vacuum cleaner. Roll the rug and place it in the corridor, so it doesn’t bother you to do the cleaning.
4. Dry cleaning – dusting. For dusting you can use a dust broom or a napkin. Clean dust from shelves, cupboards, door tops, heaters, towel dryer, window aisles and other surfaces.
5. Dry cleaning – floors. Collect all dust, dirt, hair etc. from the floor surface – for this purpose use your or clients vacuum cleaner, if it was mentioned in the order, but, if the vacuum cleaner is not to be used, you can gather all dirt with a broom and collect it with a dustpan. Garbage should be put in the garbage bag, which is located in the corridor.
6. Wet cleaning – pour water into the bucket, add appropriate amounts of universal washing agent and start wet cleaning of surfaces, use cloth, towel, sponge, which you regularly rinse in the prepared universal cleaning agent.

• Sweep all horizontal and vertical surfaces (cupboards, tables, other furniture and surfaces)
• Sweep the tiled surfaces on the walls, next to the sink, if there are tiled surfaces in the room, they must be cleaned during wet cleaning with an extended arm in reachable height, in case of necessity, you can use special tile cleaning agents
• Clean the light bodies, except ceiling lamp and hairdryer (for this purpose use dry napkin) table and lamps, remember, the lamps must be turned off, if possible, take them out from the socket as well, if not, use dry napkin
• Clean other items, soap container, hangers and sweep the dust under them, after cleaning you place them back
• Clean switches and sockets, use only dry napkins
• Clean windowsill
• Clean heater surface, which you can get to and heating pipes
• Clean doors from both sides, handles, the top of the doors, frame and aisles

Remember that after the wet cleaning of surfaces, water is poured and equipment- rinsed!

1. Use appropriate cleaning agents and clean plumbing surfaces – inside of sink, bidet, taps. Read the use of instruction carefully to determine whether the cleaning agent is used for the specific surface cleaning, for long lasting dirt on ceramic surfaces you can use washing sponges with an abrasive side and solid brush, but don’t damage the surfaces! ☜(29, 30)

Be careful of using too strong cleaning agents on taps and other metal surfaces – make sure that the agent is appropriate for chromed surface cleaning anf follow the directions of use. ☜(31) If the walls of the shower are tiled, you need to clean them with an appropriate tile cleaning agent, because they are likely to be covered in limestone, soap and other residue. Shower walls and doors, if they are from glass, can be washed with a cleaning agent and if necessary, wiped with dry cloth, similar as with glass surfaces – first, before wiping they must be dry, then you can ensure whether they are cleaned correctly, if necessary, carry out another washing and cleaning. Be careful of acrylic baths and shower pallets, they are not durable for strong chemical agents, make sure that the agent is used for these surfaces specifically, and, if necessary, lessen the time the agent is used.

1. For cleaning of mirror surface, use mirror cleaning agent and clean napkin, after cleaning the mirror with the agent, wipe it with a clean and dry napkin, until it is dry and stainless, in case of necessity – repeat the actions. For cleaning and wiping of glass surfaces different cloths and napkins need to be used.
2. Prepare a new cleaning liquid in the bucket, using a floor cleaning agent, moisten the cloth in it and wash the floors in all reachable places, where the floor is visible, especially near furniture. After that, when you have washed all the floors, change the water and wash the floor for the second time with clean water. Place the rugs back.

Remember, after washing floors, dirty water should be poured and bucket, as well as the cleaning equipment – rinsed! Once finished cleaning the toilet and bathroom – throw away rubber gloves!☜(32, 33, 34)

Additional information:
Sponges, used in the bathroom, cannot be used in any other room (except toilet and bathroom), throw them away or, if they are reusable, rinse them, put them in a bag and in your equipment bag, upon arriving home, you must place them in the washing machine in high temperature regime and must be dried.
☜(35) You will be able to use them only for plumbing cleaning.
Choose a particular colour of clothes, sponges, which you will use for the plumbing system, in order not to confuse them (40,41)!
Sponges and cloths, used for cleaning of bidet and toilet bowl, are not used repeatedly, throw them in the garbage right after use! ☜(36) For cleaning of bidet and toilet bowl you can use previously used sponge or cloth .☜(37)
Dirty water from the bucket is poured in the toilet bowl, not in the sinks or elsewhere. It can cause water drainage dam,
Pay attention to tile seams, but if they are extremely dirty, without special equipment you will not be able to clean them and it is not in your work duties.
If the baths, sinks or other surfaces are covered with thick rust or limestone, you won’t be able to clean them completely – explain that to the client when transferring the work.

1. Corridor, Hallway cleaning (in the corridor the cleaning is done as the last) 42

Sequence of actions:

1. Gather client’s belongings, shoes, clothing and arrange it
2. Clean the dust from furniture, shelves, cupboards, entrance doors etc. surfaces
3. Vacuum the floor and the rug with vacuum cleaner, if it is expected to be done in the order, if not, sweep it with a broom
4. Sweep the dust using wet cloth or sponge from all sides
5. Use appropriate cleaning agent, if any of the surfaces need extra cleaning
6. Clean the mirrors with appropriate glass surface cleaning agent and a napkin
7. Take out the trash, which are left after cleaning of premises
8. Wash the floor, take skirting boards into account they too must be washed

Detailed action sequence:

1. Outwear is placed on the hanger, other clothing is folded and left on shelves or in other appropriate places, shoes are divided in pairs and placed in the correct place, or left under the hanger, if the shoes don’t have a special place.
2. Dry cleaning- surfaces. Clean all dust from horizontal and vertical surfaces, take into account to the outside of the doors and the top, door frame and aisles, hangers, clothing handles, intercom, heaters, window frames etc. surfaces
3. Dry cleaning – floor. After the dust has been cleaned from all surfaces above the ground, it is time to collect them – for this purpose use your or clients vacuum cleaner, if it was mentioned in the order, but, if the vacuum cleaner is not to be used, you can gather all dirt with a broom and collect it with a dustpan. Carpet needs to be vacuumed if it is indicated in the order, if not, then the surface of the carpet should be sweeped with a broom or sponge, clean under the carpet, but, if the carpet is too big to be moves, for example, is located under the furniture, which cannot be moved, then clean the dirt under the corners and sides of the carpet. If the vacuum cleaner vacuums the carpet or floor poorly, check the garbage container or bag, probably, it is filled with dirt and it needs to be emptied. Garbage after dry cleaning must be put in a bag, which is located in the corridor.
4. Wet cleaning – pour water into the bucket, add appropriate amounts of universal washing agent and start wet cleaning of surfaces, use cloth, towel, sponge, which you regularly rinse in the prepared universal cleaning agent.

• Sweep all horizontal and vertical surfaces (cupboards, tables, other furniture and surfaces)
• Clean dust from phone and intercom, clean with dry napkin
• Clean connection wires, don’t take the gadgets out of the sockets, to not alter the settings
• Clean switches and sockets, use only dry napkins
• Clean windowsill, if they are evident
• Clean heater surface, which you can get to and heating pipes
• Clean doors from both sides, handles, the top of the doors, frame and aisles

1. Use either of effective cleaning agents, if there are long lasting stains on the surface, which cannot be removed with universal cleaning agent, read the instruction of use carefully to determine, whether the agent will be appropriate for the particular surface. Such a situation in the hallway is rare, practically all stains are removable with universal cleaning agents.
2. For cleaning of mirror surface, use mirror cleaning agent and clean napkin, after cleaning the mirror with the agent, wipe it with a clean and dry napkin, until it is dry and stainless, in case of necessity – repeat the actions. For cleaning and wiping of glass surfaces different cloths and napkins need to be used.
3. Remember, after wet cleaning of the surfaces, the dirty water must be poured and the bucket, as well as the equipment- rinsed!
4. All garbage, which was gathered in the corridor from all the cleaned premises, is to be put in one or multiple garbage bags, and in the most compact manner, brought to the disposal container. If you don’t know where it is located, or it is closed, ask your client, however, it is advised to do so before starting the cleaning, during inspection of premises.
5. Prepare a new cleaning liquid in the bucket, using floor cleaning agent, moisten the cloth in it and wash the floors in all reachable places, where the floor is visible, under the rugs as well, take the corners of the room into consideration and places near furniture, floor under shoes is also washed. After that, when you have washed all the floors, change the water and wash the floor and skirting boards, for the second time with clean water. If the floor is especially dirty you can moisten it before doing the first cleaning, but using clear water and washing mop.

Remember, after washing floors, dirty water should be poured and bucket, as well as the cleaning equipment – rinsed!

Additional infromation:
Sponges, cloths and other equipment tools after use must be rinsed in the bucket, the dirty water has to be poured in the toilet bowl, don’t pour it anywhere else, it can cause plumbing damage!
Make sure that the toilet bowl is clean after the final pouring of water !

1. If there are extras in the order

In this chapter we will examine the question, how to act, if there are additional extras you have applied for

Extra – Window washing indoors (including window washing on the balcony, if it is indicated in the order)
Window washing must be done simultaneously with the cleaning of the particular room, if the amount of widnows is not big, you can use equipment for mirror and glass cleaning. For window cleaning you can use the same agent, used for mirrors and glass surfaces.
When washing the windows, one needs to wash window aisles as well, rubber seals must be cleaned as well as the inside of the frame. Washing of the window is done together with wet cleaning of the surfaces in the room. Apply window washing agent on the whole window surface and then wash the surface thoroughly with washing mop, moistened in clean water, after washing the window, clean it again with a washing mop, which is rinsed in the water, pay attention to window corners, if necessary, clean them with a cloth, that is rinsed in clean water, extra water after washing the window is gathered with window rubber rail and dried with napkin, use telescopic shrink after necessity. Make sure that no dirt is left on the windows, prints or residue. Remember, window cleaning cloths, sponges and towels are not used in other room cleaning (except mirrors and glass surfaces). It is advised to use a different bucket for rinsing of window equipment. Window washing from the outside is done only if the window can be opened on the inside and be cleaned by standing safely on both feet on the ground inside of the room. In your duties is also cleaning of balcony windows, if such room is indicated in the order, as well as, entrance window washing from both sides, which lead to the balcony

If you have applied for the extra – window washing from the outside, you must have appropriate clectric vacuum principle equipment for cleaning the window from the outside. 44) It is unacceptable to clean windows for multiple storey building, without equipment, that ensures safety. Also, for use of such equipment, appropriate window cleaning agent is necessary, as well as changeable washing mops, which are intended for the gadget and different equipment. About such equipment and its use contact the companies, which distribute such technologies. Windows, which can be open to the inside of the room , the cleaning procedure of outside is the same as for the inside.
Extra – Vacuum cleaner
Vacuum cleaner, if it is indicated in the order, is used during dry cleaning – more detailed information is available in each room’s cleaning description. Remember to regularly clean the vacuum cleaner, in order for it to work effectively, change the filters according to the instruction of use. If, according to the order, you are using the client’s vacuum cleaner, don’t forget to clean the dust collection bag or container, after using it – if necessary, clarify the instruction of use for the vacuum cleaner by asking questions to the client, it is advisable to do so during inspection of premises. Use appropriate nozzles and settings to clean the rugs, solid surfaces and furniture. Don’t use the vacuum cleaner to collect wet dirt or if there is water on the surface or other wet, sticky stains – those must first be cleaned with wet cloth and, if necessary, appropriate cleaning agents.
Extra – fridge
Remember, that when cleaning the inside of a fridge, you must use only new sponges, cloths and napkins! ☜(43)
If the client has demanded this extra and has defrosted the freezer, then you must clean that as well, if the freezer is not defrosted, it shouldn’t be cleaned, only rubber seals must be cleaned. The outside surface of the fridge, as well as the handles, are cleaned during the wet cleaning of the kitchen, this will also be the right moment to perform cleaning the inside of the fridge, if such extra is requested. Take out all products and dishes from the fridge, with new, in clean water moistened cloth, wash the inside of the fridge, wipe all surfaces, make sure, that all surfaces are clean, including that no prints or stains are left on glass surfaces, wipe the rubber seals and place the products back in the fridge. If there are empty or damaged packages, inform the client when transferring the works, if the client asks, throw them in the garbage container when leaving. If there are empty dishes in the fridge, wash them together with the rest of the dishes.

Extra – inside of the stove
Remember, when cleaning the inside of the stove, only new cloths, sponges and napkins are used! The outside of the stove is cleaned during the wet cleaning of the kitchen, and this will be the appropriate moment to execute inside cleaning as well. If such extra is demanded. Take out the details, which are expected to be taken out during cleaning, for example, frying pans, grills, plates, those for the sake of comfort, is to wash in the sink. If there are dishes left in the stove, take them out and wash them together with other dishes. To clean inside of the stove, as well as the frying pans, the use of an appropriate cooker/stove cleaning agent is necessary. After the use of such agent it is necessary to wash it with cloth, rinsed in clean water, follow along, so there are no cleaning agent residue on the surface. Strongly dried, burnt spots won’t be possible to clean fully, without intensive use of abrasive equipment, but it can also damage the surface and visual outlook, that’s why, if the stove is very dirty with strongly burnt sports and you cannot clean it fully, inform client about it during transferring of the room.

Extra – wax application on the floor
Application of wax on the floor is necessary after finishing the wet cleaning of the floor. If the wax is expected to be applied in multiple rooms, you can do that after finishing the cleaning of all rooms, not in each room separately. In order to apply wax, you will have to wait until the floor dries, from the wet cleaning. It is possible that before application of wax, you will have to wash the floor again with a special rejuvenating and cleansing cleaning agent. In order to ensure proper waxing of the floor, consulate with companies that distribute such cleaning agents and use appropriate equipment. Taking into account that floor surfaces, which will need to be waxed, can vary in the apartment, you are likely to bring multiple types of cleaning agents to the cleaning address, so it matches the specific surface, for example, linoleum and laminate / parquet. To apply for the execution of such extra, definitely consulate with cleaning agent distributors.

Extra – cleaning of kitchen cupboards
This extra must be done together with wet cleaning of surfaces in the kitchen. Take out all items from the cupboards, including products, and with new, rinsed in clear water, cloth execute wet wiping of the inside surfaces, don’t forget the insides of the doors, pay attention to corners, if there are dried products, or, for example, something is spilled – you can use the universal cleaning agent, but, after its use, definitely wash all surfaces with cloth, that is rinsed in clean water. After cleaning put all items and products back to their previous places, not to distort the order – you can clean the cupboards selectively, one by one, not all together.

Extra – cleaning the room for expected guests
This extra includes:

• Change of towels in the bathroom and toilets, towels used in the kitchen are gathered, folded and placed, where the client has indicated to do so (they are not to be washed), new towels are placed on hangers or in the client’s pointed place. Do it after finishing the cleaning in the bathroom, toilet and kitchen.
• Personal hygiene product placement or refillment in the bathroom, toilet or next to the sink. Personal hygiene products (soap, shower gel, shampoo, dish washing liquid, toilet paper, air freshener etc.) – collect and throw away empty packages, replace them with new or refill reusable packagings, act according to client’s instructions. Do it after finishing cleaning in the bathroom, toilet and kitchen.

The placement of new towels, toilet paper and other hygiene items is indicated by the client during inspection of premises – ask questions to the client, which could arise about fulfillment of this extra, including, where to place used bed linen. Towels and what to do with half used hygiene products.

Extra – cleaning after a party
No specific order for cleaning execution is necessary, act accordingly with a room cleaning plan. The only advice is, before the cleaning of the rooms has begun, gather all trash, if they are many, because they can bother you, when walking in the rooms and, before you start cleaning in the rooms, clean especially dirty surfaces, if, for example, somewhere lemonade is spilled or there is food on the floor, in order not to bring dirt in other rooms by walking, moreover, such, previously processed spots will be easier to clean afterwards. If there is a lot of garbage, you can bring them to the container during cleaning, so you have free space to put garbage that arises after cleaning. Bear in mind that in this case, the cleaning of all rooms will take more time and, probably, you will have to use a stronger cleaning agent for surfaces with dried food leftovers.

Extra – cleaning using ecological cleaning agents
Sequence and works, when cleaning the rooms, doesn’t change, it is described in detail at specific room’s cleaning sequence. You only have to follow that when applying for this extra, all your cleaning agents, which you will use to clean the particular premise, need to be marked with an appropriate eco symbol. In order to execute this extra you will have to contact distributors of such cleaning agents and purchase appropriate cleaning agents and equipment, to be used. It is unacceptable to use regular cleaning agents for execution of such order! Advice is to apply for this extra only after you have received experience in cleaning the premises with regular cleaning agents.

1. What mustn’t be done during cleaning of premises:

• Climb on furniture
• Use client personal items and cleaning equipment / agents, except when the client has indicated to do so in the order (for example, when the client has indicated, that (s)he wants for execution of order to use his/her own vacuum cleaner), or when the client asks to use personal cleaning agent for a specific surface, for example, when washing the dishes
• Relax, using client’s furniture (bed, sofa etc.), watch TV, listen to the radio, use phone or other gadgets
• Take pictures in client’s apartment, except cases, when you do that with a client to create clarification of an order
• Interrupt client during conversation or begin / maintain an argument
• Leave for some time during order execution, without warning and agreement with client about it
• Deal with personal questions, invite other people to the cleaning address
• Attract other people for order execution
• Order food or other goods to be delivered at the client’s address
• Smoke right before arriving and during execution of cleaning service in the client’s rooms☜(45, 46, 47)

Order execution time, questions during execution and completion of work

1. Necessary time for order execution

Time, which is necessary in order to execute the cleaning service is estimated in the application, according to the number of rooms, area and expected works. Calculations are done based on previous experience and are quite accurate, which means that if you finish the cleaning noteworthy early, then, most likely, you have forgotten something – check the cleaning sequence in the application by steps and make sure, that you have done everything and extras are not forgotten, and, that the cleaning is done in appropriate quality! If the expected cleaning time is insufficient, most likely you have used wrong technologies in either of the cleaning stages or you are doing something wrong – in this situation as well, the cleaning sequence plan, found in the application, can help you, as well as the work fulfillment description (check if you have done everything correctly). ☜(1, 2,) After completion of work, when you arrive home, you can analyse what you probably did wrong in order to improve your work efficiency. Of course, a slight offset from the planned time is probable, when taking the specificity of each order, more or less dirty rooms, or, for example, you have cleaned the address multiple times already and can finish the work faster, however, if the offset of time is greater than 30 minutes, then, most likely, an error has occurred when performing cleaning service. Additional extras have specific estimated time as well, upon receiving an order, you will have the estimated work completion schedule, time, for each of the works, can be seen in the application. Remember, the most important thing is to qualitatively execute the cleaning of the premises and for the client to be satisfied with the result, not to manage cleaning on estimated time. ☜(3)
Before the beginning of cleaning services, talk through with the client the planned cleaning time, which is estimated in the application. If the client asks you to finish the cleaning faster, don’t promise to do, what cannot be done, the cleaning must be done qualitatively and the client, upon forming the order, is informed about the planned order execution time.
If the estimated cleaning time is running out but you understand that you won’t manage to finish on time, inform the client as soon as possible, indicating specifically, how much additional time is necessary. ☜(4)
During completion of the cleaning, pay time to check all the executed works, before transferring the work to the client, make sure nothing is forgotten.

1. Questions during order execution

If during order execution, questions about room cleaning arise, apologise for inconvenience and determine necessary information from the client. Remember that it is advised to not disturb the client during cleaning, pay attention to the details during the inspection of premises, before starting the cleaning service execution and ask all questions then, which might arise in connection with cleaning works. Of course, during cleaning it is better to clarify the client’s opinion, not to make decisions on your own, about which it was better to ask the client – however, try to ask these extra questions all at once, in order to disturb the client as seldom as possible. Question asking will also show that you are interested for the client to be satisfied with the quality of cleaning service, but not on occasions when the questions are asked too often, then the client might think that you lack competence to execute cleaning works.
Remember, that special attention must be delivered not to damage client’s items and cleaning surfaces, that’s why you should be very careful, attentively refer to all items in the rooms, always read and use appropriately the instructions of use for cleaning agents, however, if you have damaged client’s item – remember, don’t hide it, that will be the worst decision! Act immediately and calmly invite the client to come with you to inspect the damage, offer a solution for the problem, try to come with an agreement, that would suit both sides, don’t try to mark it as client’s fault, if, for example, the broken cup wasn’t located in the appropriate place, take responsibility. Rozie suggests formation of insurance for such cases. If, during inspection of premises, before starting the work, together with the client it is necessary to talk through questions, including the damages that are already evident and the way damaged surfaces and items need to be cleaned. If during cleaning you discover a damaged item or surface – inform the client about it at the most convenient moment, to avoid misunderstandings, don’t silence it! ☜(5,6, 7) Inform Rozie support service group, using the application about the order, where you came in contact with such problem and indicate, what solution you reached together with client – remember, honesty will be highly valued even if you will receive a negative feedback from the client due to caused damage, you won’t be blamed for dishonesty or willingness to hide the situation.

1. Completion of cleaning works, transfer of works to the client

After execution of the order we suggest using the work list, represented in the previous chapters, through which you can make sure that all works are done and you haven’t forgotten anything. ☜(8) When doing the check of your work, make sure to pay extra attention to these items:

• Intercom handset
• Sockets, switches
• Doors, window handles, windowsills
• Door, fridge, cupboard tops
• Table and other furniture surfaces
• Mirror surfaces, whether they are clean from smeared stains
• Dried drops and cleaning agent residues on taps, plumbing surfaces
• Sand, dirt in the toilet bowl after disposal of dirty water
• Dirt, hair in the bathroom
• Dirt on or near the skirting boards
• Spider webs in the corners
• Disposal of garbage from garbage cans
• Washed floors in all rooms
• Arranged, appropriately folded client’s belongings

And only after all is executed in appropriate quality, you can call the client and together inspect all rooms and execute works, don’t hinder on the details about the cleaning process, however, you can indicate special places, where you paid extra attention during cleaning or an additional work you executed, if such were evident. If the client isn’t at the apartment during cleaning and you have agreed that you will invite the client for the inspection of the executed works, check, when the works will be completed – do it only when you have done the inspection of your work yourself, in order to avoid situations, when client arrives at the transfer of the cleaning works, but you still continue cleaning.

If the client is unsatisfied with the result, act according to the situation:

• Clarify the problem and suggest solution that suits both sides
• Execute repeated check of your work, based on the description available in application
• Execute extra cleaning service if necessary☜(9)

Try to understand why the client is unsatisfied, and eliminate the problem, however if you can’t come to an agreeable solution for both sides, offer the client to fix the problem in the application, provide photos and description of the problem, and send the information to Rozie support service. ☜(10)

If, after cleaning of the premises, the client asks you to execute cleaning works, which were not indicated in the existing order, and, if you can execute them – you can make additions for the order in the application together (check section, where order clarification is described). After clarifying everything in the application, you can execute the works – remember, don’t accept to execute extra works, without registering them in the application, it enables you of risk, that you won’t receive money for the additional works or the client can sue you for asking extra money – the only safe way in accepting extra works and earning salary for them is by registering them in the application.

If you have agreed that the client will arrive at the transfer of cleaning works, but the client is late – contact the client and agree on how much time will be needed to wait, after conversation, mark it in the application. ☜(11)Use this time to assure, again, that all works are done in appropriate quality, gather your personal belongings. If the client is late for more than 30 minutes, contact the client again, clarify arrival time (after conversation send the information to Roize support service), if the client offers to leave the order address, without waiting for him/her, ask for the client to send this information in the application. ☜(12) When the client has transferred the work or has indicated that the work is transferred without inspection, you may leave. After execution of the order, make sure that you have taken all your personal items and cleaning equipment. Don’t forget to take leave from the client!